A wave of staffing cuts and reassignments at the Social Security Administration (SSA) is causing significant delays in both phone and in-person services, raising alarms among beneficiaries and lawmakers.
Senator Elizabeth Warren is meeting with the SSA chief to demand answers about the agency's direction and the impact of these changes. Union workers warn that the agency's efforts to reduce phone wait times are coming at the expense of in-person help, potentially delaying benefits for millions. Critics argue that these problems stem from cuts made during the Trump administration, fueling concerns that the chaos could be used to justify privatizing Social Security.
The situation has left nearly 69 million Americans who rely on Social Security facing uncertainty about timely access to their benefits.
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