A wave of staffing cuts and reassignments at the Social Security Administration (SSA) is causing major service disruptions, with Americans facing longer wait times both on the phone and in person.
Lawmakers, including Sen. Elizabeth Warren, are pressing SSA leadership for answers, warning that these changes could delay benefits for millions. Union workers and critics argue that the crisis is a result of deliberate underfunding and staff reductions, particularly during the Trump administration, and fear it could be used to justify privatizing Social Security. The agency's attempts to fix phone wait times have led to fewer staff available for in-person help, creating a 'terrible tradeoff' for beneficiaries.
The situation has sparked bipartisan concern and calls for urgent action to restore adequate staffing and protect the integrity of Social Security.
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