A wave of staffing cuts and internal reassignments at the Social Security Administration (SSA) is causing widespread concern about delays in benefits and reduced in-person service for millions of Americans.
Lawmakers, including Senator Elizabeth Warren, are pressing SSA leadership for answers, warning that efforts to reduce phone wait times are coming at the expense of local office support. Union workers and critics argue that these changes, many stemming from Trump-era policies, are overwhelming staff and undermining the agency’s ability to serve the public. Some fear that the resulting chaos could be used to justify privatizing Social Security.
The crisis threatens timely delivery of benefits to nearly 69 million Americans.
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