In September 2024 the U.S. Transportation Department began an investigation into U.S. airline’s frequent flier programs. The department's inquiry centers on practices that it describes as potentially unfair, deceptive or anti-competitive, with a focus on four areas: changes to the value of points that the agency said can make it more expensive to book tickets using rewards; lack of fare transparency through dynamic pricing; fees for redeeming and transferring rewards; and reduction in competition among programs due to airline mergers. “These rewards are controlled by…
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Response rates from 18.3k America voters.
32% Yes |
68% No |
32% Yes |
68% No |
Trend of support over time for each answer from 18.3k America voters.
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Trend of how important this issue is for 18.3k America voters.
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Unique answers from America voters whose views went beyond the provided options.
@9ZRT2QM6mos6MO
No, the government should only have an overseeing role regarding frequent flier programs as to not take away from the autonomy of the airlines, but still ensuring transparent and fair frequent flier systems.
@9TTJ42B8mos8MO
There shouldn't be a rewards program, period. It insinuates that they care more about people who fly regularly than ones that don't. It inherently shows their bias, that being their greed for money.
@83BYVHG 6mos6MO
Yes, they should overhaul the airline sector as a whole. Airlines should not be able to nickel and dime customers to death for every little thing, nor should they be able to oversell flights
@9W6FVKQ7mos7MO
Not regulate, per se. But, there should be rules set in place, so practices are fair to those who've earned points.
@B4Z4Y992wks2W
Investigations can be done if there is suspicion of any foul play, but if there is evidence of none, then why not go through with the programs.
@B3VGV2T 2mos2MO
The government should consider regulating airline frequent flyer programs to ensure consumer protection and prevent unfair or deceptive practices, as these programs have become a significant part of the economy and consumers rely on them for travel benefits.
Here's a more detailed look at the arguments for and against regulation:
Arguments for Regulation:
Consumer Protection:
Frequent flyer programs are now a vital part of the travel experience, and consumers view their points as part of their savings, so airlines should be held accountable for fair and transparent practices.
Preve… Read more
@B3TQX3M2mos2MO
To a certain extent to ensure legality, rules, and so forth. Making sure that the government regulation isn't unfair, but to ensure protection of the customer, company, and law.
@B4SDWHG3wks3W
Yes and programs that can be altered by the company at any time to the determent of the consumer should be restricted.
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