In September 2024 the U.S. Transportation Department began an investigation into U.S. airline’s frequent flier programs. The department's inquiry centers on practices that it describes as potentially unfair, deceptive or anti-competitive, with a focus on four areas: changes to the value of points that the agency said can make it more expensive to book tickets using rewards; lack of fare transparency through dynamic pricing; fees for redeeming and transferring rewards; and reduction in competition among programs due to airline mergers. “These rewards are controlled by…
Read moreResponse rates from 10.5k America voters.
32% Yes |
68% No |
32% Yes |
68% No |
Trend of support over time for each answer from 10.5k America voters.
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Trend of how important this issue is for 10.5k America voters.
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Unique answers from America voters whose views went beyond the provided options.
@9TTJ42B3wks3W
There shouldn't be a rewards program, period. It insinuates that they care more about people who fly regularly than ones that don't. It inherently shows their bias, that being their greed for money.
@994HTZC 3 days3D
Yes, for example, if someone has been a rewards member with an airline frequent flier program, but then got put on the no fly list because of their actions, they should be removed from an airline's frequent flier program.
@9VBFWKH6 days6D
There shouldn't be an incentive to fly all the time in the first place. In some cases it might be for a job or personal reasons but it shouldn't exist in the first place. The Government should just regulate and produce a cleaner alternative for flying.
@9V785GY1wk1W
Not as it stands right now, but if there ever becomes and industry-wide issue regarding implementation of frequent flier programs, then I would understand the regulation.
@9V3LR7R2wks2W
Yes, but only to prevent customers from receiving too little for how much they spend on the airline.
@9TRXC4G3wks3W
Yes, but the authority of the Department of Transportation to do so should be reserved for a case by case basis
@ProudJew 3wks3W
A sustainable solution would involve light government regulation focused on transparency and fairness, ensuring airlines clearly communicate changes to frequent flier programs and give advance notice before implementing them. Basic standards for earning, redeeming, and expiring points would make it easier for consumers to compare programs, while flexible expiration policies would protect active users. This approach protects consumers from unfair changes while still allowing airlines the flexibility to innovate and remain profitable in a competitive market.
@9TRCNFV3wks3W
Yes but not by the government and outside 3rd party who's fair the government shouldn't be in every single affair
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